Virgin Mobile Broadband Sucks. Here’s Why.

I heard about this Virgin Mobile MIFI thing a while back. $40/month for 3g speed, unlimited.

Great. So I get it at Walmart. Here’s what happened next.

1) I NEVER EVER got any “3g”-ish speed. NEVER.

In fact, on day 1, the highest I’ve gotten was 80-100 kbps. Ok at that time, I didn’t mind the lower speed for having convenience. If they gave me consistent 80-100 kbps, I would have stayed with them

2) Once you exceed their “tolerable” usage limit, they will reduce you speed.

In fact, I was even given a “warning” about it.

My speed went from barely 50-70 kbps (about 2 weeks into the service) to… BARELY 10-15 kbps.

I don’t know if the people at Virgin Mobile just failed math, but there is no possible way I could’ve downloaded (according to the dashboard when you login to their system) 4 FREAKIN’ TERABYTES of data… EVEN if they gave me 100 kbps. Don’t believe me? Here’s the math.

3) Your service gets dropped like a hot potato

During month 2, I don’t ever recall not having to reboot the damn device every hour or so.

4) Customer service SUCKS

Their douche bag call center customer reps must’ve graduated only junior high school.  Won’t even go into details, but a common “solution” to every freakin’ issue i called in for was to “reboot” the damn device.

Once a lady on Twitter tried to reach out to me, but I’m guessing she did that b/c she was bored. When I replied back, nothing.

….

Like most people, I don’t like pain. I went BACK to Walmart to return this product and guess what, by then I exceeded their 15 day return policy on electronics.

Side Note to Walmart: Any device where you have to get a service on should not be subject to this policy. I don’t buy a damn Mifi device b/c what it it is. I buy it so I can get the damn 3g service.

After a LONG argument with at least 4 of their customer support, they decide to refund my money.

For that, Walmart, THANK YOU. You guys run a great business and I am your loyal customer. In fact, you guys should stop carrying shitty Virgin products. Makes you guys look bad.

For this, Virgin. F*CK YOU. I hate your god damn, overly promised, way way way under-delivered service.

I’m guessing Virgin probably DROPPED my speed after 2 weeks because they found that I got this from Walmart and knew about this 2 week policy thing. Thanks for the SCAM, Virgin.

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Virgin Mobile Broadband Sucks. Here's Why. by

taewoo

Ex-code monkey turned entrepreneur, marketer, blogger, and speaker. TaeWoo writes about online marketing and growth hacking. You can read more about him here.

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8 Comments

  • marc May 5, 2011 at 4:15 pm

    this th is completely useless crap!!!!!!!! it is the worst internet out there! remember way back like 15 years ago how horrible aol dial up was?????? WELL THIS IS EVEN WORSE! I HAVE HAD IT FOR ABOUT 6 WEEKS NOW AND I JUST TRY TO WATCH A TEN MINUTE VIDEO CLIP AND IT NEVER LOADS….JUST CONTINUES TO BUFFER AND BUFFER. IF YOU PLANNED ON BUYING ANY PRODUCTS FROM VIRGIN…..YOU GET WHAT YOU PAY FOR! SKIP THEM ALL TOGETHER….I AM NOT JUST RANTING FRO NO REASON….THEY SHOULD GO BANKRUPT AND THE OWNER NOT BE ABLE TO AFFORD TO LIVE ON AN ISLAND OR GO RIDING IN HOT AIR BALLOONS ANYMORE AND SHOWING OFF ON MTV CRIBS…..THIS CLOWN NEEDS HIS ASS WHOOPED NEAR DEATH…THEN LET HIS WOUNDS HEAL AND DO IT AGAIN AND AGAIN!!!!!!!!!!!!!!!! FUCK VIRGIN MOBIL AND FUCK THE CEO/OWNER////DAMN CROOKS! :evil: :evil: :evil: :evil: :evil:

  • pissed July 11, 2011 at 11:12 pm

    i’m not posting this using virgin broadband2go mifi because the fucking thing never worked out of the box.

    it’s going back to walmart, tomorrow.

    i agree, virgin mobile is making walmart look bad. verizon is full of lying sonsabitches, too.

  • JT August 10, 2011 at 3:13 pm

    I’m too disgusted to go into detail, but I whole-heartedly agree with Marc. If crooked CEO’s (Virgin, Verizon, ATT, etc. )were beaten severely, there’d be less incentive for them to rob a lot more people to pay off their class-action lawsuits. It’s time to bring back “cruel and unusual” punishment.

  • skot December 1, 2011 at 3:55 am

    Amen to that I had virgin mobile currently slutty mobile cause its getting raped by millions its like sharing a dial up connection with the whole world . I’m writing this on a samsung intercept hooked up to their shitty service even after reading everything on this page and writing this the page is still loading something.I spent months figuring out how to root my device in order to tether my bullshit 3g connection for netflix to stream video and it takes 10 minutes to load a page with simple text streaming audio is fucking impossible. I got a 10 meg connection to the phone and I’m lucky to get 1kb from the provider I know this from a program called u torrent it took me a week to download 700mb of data 3g my ass now I know why there’s a wifi modem built in they knew their service was gonna suck when they made the phone I started with there unlimited plan of 50 bucks a month with a 160 dollar 3g phone now 25 dollar bare minimum plan till I can afford to replace this pos with another carrier imma shoot this phone to peices out back once I acomplish that and mail the peices back to virgin mobile with a fuck u letter I promise. Fucking ripoff

  • AMIE March 28, 2012 at 12:32 pm

    I bought one 4 days ago and because i didnt save the damn plastic around it they wont take it back and give me my money back. And to beat it all they said I was in there service area, then to find out I’m actually not. They better give my damn money back or I’m takin it. It hasn’t even been activated at all. :twisted:

  • Superdave July 25, 2012 at 9:47 am

    I’m posting this from a dial up account, because it’s faster and.because virgin mobile broadband is so slow I couldn’t load this or any other page.

  • Liz October 2, 2012 at 11:22 am

    I don’t know why I keep paying for this crappy internet service. I use Virgin Mobile Broadband to go and the first two weeks it was really good and after a year (sad but true I cannot afford something better) it sucks worse. Some days are better than others but there are more bad days than good. I mean it’s sad to say but dial up is STILL FASTER than Virgin Mobile. I keep having to “activate” it and it STILL SUCKS! I can stop it, I pay with the top up cards, but it’s really starting to waste my money. 40/month that I don’t really have! :shock: IDK but I’m considering going back to dial up or simply just using my husband’s dial up internet. I HATE YOU VIRGIN MOBILE!! :twisted:

  • GINA May 7, 2013 at 1:51 pm

    WHY ISN’T THERE A CLASS ACTION LAWSUIT?? I’VE SAVED MY SCREENSHOT OF THE JOKE OF A SPEED VIRGIN MOBILE PROVIDES ON THEIR BORADBAND SERVICE.

    Okay, done venting, but seriously- they make money off of the top up cards anyway. You spend a good amt (got our @ $55) only to use to for 2 weeks? I should have just used that money for regular internet service at home.

    Virgin Mobile broadband service will get sued one day, I can’t wait.

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